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Single point of contact for terror victims

Following the attacks in Brussels on 22 March 2016, the Committee for Financial Assistance to Victims of Deliberate Acts of Violence and to Occasional Rescue Workers decided to set up a single point of contact for the victims of acts of terror.

This point of contact can be reached at:

Since the attacks on 22 March, the Committee for Financial Assistance to Victims:

  • Has received 339 requests for financial assistance;
  • Answered more than 700 phone calls;
  • Received more than 1,500 e-mails.

Not all victims filed a request for emergency assistance or qualified for this type of assistance. Providing a first welcome and the dissemination of information are essential and a single point of contact is already proving to be the correct solution for ensuring high-quality contacts. The committee handles all requests from victims of acts of terror as soon as possible.

More flexible conditions following the Brussels attacks

Certain conditions have been rendered more flexible or have even been eliminated, if assistance is requested for acts of terror. In this specific context, it is not necessary to file a complaint in advance or to register yourself as a wronged party.

The requests of the victims are investigated on a case by case basis. The victims must not have any other possibilities for obtaining appropriate compensation for their damage. The state compensation is provided as an alternative.

Read the full press release (Fr) of the FPS Justice.

More information about the Committee for Financial Assistance can be found on the website of the FPS Justice (Fr).