Online shopping: your consumer rights in the European Union

Do you shop online? Then you’ll know that this is not always easy. Fortunately, thanks to EU legislation, you are protected as a consumer.

Do you want to cancel a purchase or return a product?

There's a problem with a delivery?

Or you want to have a defective product replaced or repaired?

Thanks to Your Europe's new shopping tool, you have access to all the information about your rights as a buyer of goods or services in the EU.